Avatar: Reckoning

Recruitment Website and Closed Beta Test

Privacy Policy

Last Updated: [14. Jan.2022]

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Here is a summary of the information contained in this privacy policy (“Privacy Policy”). This summary is to help you navigate the Privacy Policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

What information do we need to provide the CBT?

If you register your interest for the Closed Beta Test of Avatar: Reckoning(“Avatar”) (if you are located in Canada) or to receive updates about when Avatar will be launched or available in your region (if you are located outside Canada) we will need to collect your email address, IP address and operating system. If you register an account to participate in the CBT for Avatar we will need some information from you such as your Open ID and nickname to personalise the gaming experience to allow you to sign-up for the CBT and enable CBT features. If you choose to participate in a survey regarding the CBT, we will redirect you to our affiliate platform to take the survey and will receive your aggregated survey data from that affiliate once you complete the survey. More Information.

How will we use your information?

We use your information to send you a link through the Recruitment Website (if you are located in Canada), provide you with the latest news about Avatar (if you are located outside Canada), and to provide the many functions and services that comprise the CBT. We also use your information for account verification, security purposes and to support and to improve the CBT. We do not share your information with any third parties, except where we need to in order to provide the CBT (e.g., to send you a link to sign up to the CBT of Avatar, to allow you to participate in a survey regarding the CBT), or where we are instructed to by a court, authority or compelled by law. More Information.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience (e.g., to send you a link to sign up to the CBT of Avatar, for customer support services, analytics and user acquisition, to allow you to participate in a survey regarding the CBT). When we use a third party, we only do this to process or store your information for the purposes described in this Privacy Policy. We also have affiliates around the world who help us deliver the CBT or conduct surveys in relation to the CBT, and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information.

Where do we process your information?

Our servers are located in Singapore and the United States. Your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Singapore. More Information.

How long do we keep hold of your information?

We generally retain your information for (i) the lifetime of the CBT, after which your data is deleted (in respect of details you provide through the Recruitment Website to participate in the CBT of Avatar, if you are located in Canada); (ii) the period until which Avatar is launched in your region or one year following shut-down of the CBT (whichever is earlier) (in respect of details you provide through the Recruitment Website to receive updates about when Avatar will be launched or available in your region, if you are located outside Canada), and (iii) the period during which you maintain an account for the CBT, after which time your data is deleted (as further described in this Privacy Policy), unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information?

Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us here.

How will we notify you of changes?

Changes to this Privacy Policy will be posted here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy. More Information.

Contact Information

Data Controller: Sixjoy Hong Kong Limited | Email: dpo@avatarreckoning.com

 


Welcome to the Avatar Website and Closed Beta Test!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information when you register your interest to participate in the Avatar Closed Beta Test (if you are located in Canada) (“CBT”) or to receive the latest news about Avatar (if you are located outside Canada) through the Avatar CBT recruitment website (“Recruitment Website”), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your details through the Recruitment Website or participate in the CBT. By providing your details through the Recruitment Website and participating in the CBT you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

 

This Recruitment Website and CBT have been developed by Sixjoy Hong Kong Limited (“we”, “us”, “our”).

For the purpose of data protection laws, the data controller of your personal information in relation to the Recruitment Website and CBT for Avatar is Sixjoy Hong Kong Limited. The registered address of Sixjoy Hong Kong Limited is Room 907, Wing Tuck Commercial Centre, 177-183 Wing Lok Street, Hong Kong.

Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime atdpo@avatarreckoning.com. 

1. The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled How We Use Your Personal Information” below. 

The following is a high-level summary of the types of personal information we use:

a. Information you provide to us (either directly or through a third party)

 

Recruitment Website

 

If you are located in Canada and register your interest to participate in the CBT for Avatar through the Recruitment Website, we will collect your email address, IP address, operating system and the content of your customer support communications. We use this information to share your email address with Google and/or Apple to send you a link and invite you to participate in the CBT for Avatar.

 

If you are located outside Canada and sign up to receive the latest news about Avatar through the Recruitment Website, we will collect your email address, location, operating system and IP address. We use this information solely to update you on when Avatar will be launched or available in your region, and will not share this information to any third parties or promote any third-party products.

 

We will also process your data collected through Firebase (technical Information, technical identifiers and engagement information) for analytics purposes.

 

 

 

CBT

 

If you participate in the CBT for Avatar, we will process the following personal data:

 

· Guest log in information: A new Open ID will be generated every time you log into the CBT as a “guest”.

· Account registration: Open ID and nickname.

· Account registration information (via social media accounts): When you choose to log into the CBT with your social media account (Apple, Google, Facebook, Twitter or LINE), we import information from your connected social media account in order to set up your profile. This will include your name as it appears on your social media profile, nickname, user ID/token, Open ID and profile picture (if any).

· Survey Information: If you choose to participate in a survey about Avatar, you may be asked to provide certain personal information. We will use your survey response for the purpose of improving the CBT. We will only process your aggregated and anonymised survey responses once you complete the survey on IMUR.

b. Information about you generated as part of the CBT

 

We automatically collect certain data from you when you participate in the CBT, namely:

 

· For the recruitment website and analytics purposes

· To allow you to register and log-in to the CBT

· For the purposes of CBT announcements and notifications 

· Friends lists (Facebook or custom)

· Compliance service details (e.g. age, parental consent features)

· Country location: Your IP address

· For the purpose of analytics: Your Open ID and certain aggregated data

· For the purposes of user acquisition via third-party SDKs (Appsflyer): Technical Information, technical identifiers and engagement information.

· Data analytics and profiling (Firebase): Technical Information, technical identifiers and engagement information, Firebase Instance ID and Open ID

· Data analytics and profiling (Facebook)

· Customer service: Game data, chat data, user behaviour and device information

· Your XWID

· Text chat data (public lobby chat and private message chat)

· Voice chat data

· Survey information

· Security information and crash support

2. Children

Children must not use Avatar for any purpose, except where their parent or guardian has provided consent (to the extent this option is available in your jurisdiction).

By children, we mean users under the age of 13 years old.

We do not knowingly collect personal information from children under 13 for any purpose. If you believe that we have personal information of a child under these ages without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us at dpo@avatarreckoning.com and we will delete such information.

3. How We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why.

Personal Information

Use

Recruitment Website

Website (for CBT registration) (if you are located in Canada): Email address, location, operating system, content of customer support communication, IP address.

We use this information to select and to send you a link to the CBT for Avatar.

Website (to receive updates about Avatar) (if you are located outside Canada): Email address, location, operating system, IP address.

We use this information to provide you with information, news and updates about when Avatar will be launched or available in your region.

We collect this information with your consent.

Google Analytics via Firebase:

Default Firebase implementation collects: User device dimensions and in-app events such as number of users and sessions, session duration, operating systems, device models, geography, first launches, app opens, app updates, in-app purchases

Firebase collects the following device dimensions: Age, app store, app version, country, device brand, device category, device model, first open time, gender, interests, language, new/established, OS version. Analytics also generates and assigns an app-instance ID to each instance of an app

Firebase automatically collects the following in-app events: including advertising analytics such as ad clicks, ad exposure, ad impression, ad query, ad exposure, application analytics such as app usage, app clearance, app crashes, app removal, app payment analytics, app update and use analytics, website usage analytics, such as web clicks, browser downloads, notification, video progress, search analytics

We use this information for analytics purposes.

CBT Data

Guest log in information: Open ID

We use this information to create your account for the CBT in accordance with your request.

Email delivery service: Email address

We use this information to create your account for the CBT in accordance with your request.

Account registration: Open ID and nickname

We use this information to create your account for the CBT in accordance with your request.

Account registration information (social media accounts) if you choose to log in via your social media account:

· Apple: Apple ID, nickname, profile picture, user token and Open ID

· Google: User ID, nickname, profile picture, user token and Open ID

· Facebook: Facebook ID, name, profile picture, user token and Open ID

We use this information to create your account for the CBT in accordance with your request.

Survey information (optional): Gender, age or age range, country or region of residency, income information, education information, phone number, email address, nickname, any other content you choose to provide as part of the survey response.

If you choose to participate in a survey, we will automatically collect your browser information and user agent information such as IP address, browser version, device settings and operating system version, device data (IP address, browser version, device settings and operating system version), User ID and Open ID

We use this information to better understand our users and to improve the CBT.

CBT announcements and notifications: Your Open ID, device language, device version, brand, APP version, screen size, network type, ROM, RAM and CPU name

We use this information to provide you with announcements and notifications about the CBT.

Friends list:

Facebook friends: Your friends’ social media user Open ID, nicknames and profile pictures from your social media profile

Custom account friends: uid, token, username

We use this information to connect you with friends.

Game server navigation: Open ID

We use this information to provide you the services of the CBT.

Compliance services: Open ID, token, region, username, email address, IP address (country)

We use this information to ensure the security of the services of the CBT.

Country location: Your IP address

We use this information to ensure the security of the services of the CBT.

Gameplay reports, performance, statistics and analysis:

· User region: country, province, city, carrier ID, region, IP address

· Device information: application version, application id, battery information, WiFi strength, available space, network type, OS version, OS name, carrier, country code, device language, device resolution, brand, manufacturer, device model, RAM, ROM and CPU information, GPU information, game frame information, mobile signal strength, network round trip time, network bytes received/sent, login/pay step event information, XWID

We use this information to report on gameplay performance, statistics and analysis.

Text chat data (public lobby chat and private message chat): Open ID, role ID, text

We use this information to facilitate your communications with other users.

Voice chat data: Voice chat messages, device information (operating system, manufacturer, RAM, system time, device model, device name, CPU model, network type, IP address), log information (Open ID, room ID, SDK version, GME chat room status, packet loss rate and other log specific code)

We use this information to facilitate your communications with other users.

Customer Service (Game Data): Channel ID, Open ID, game ID, operatng system, area_id, role_id, game_server_id, zone_id, username

Character ID, level of character, player's VIP level, player's remaining balance, account status, name of the Game, account binding status, registration time, latest login time, player type

We use this information to provide you with customer support.

Customer Service (Chat Data):  

Robotic sessions: Number of bot sessions served (person), number of bot resolutions (tickets), number of bot-to-man sessions (tickets), number of customer collection sessions (tickets), number of customer collection interruptions (tickets), number of unrecognized sessions (tickets), average number of interactions

Manual sessions: Number of person sessions (tickets), number of person sessions (person), number of processed sessions (tickets), number of unprocessed sessions (tickets), number of sessions automatically closed after timeout (tickets), number of users who repeatedly raised orders twice (person), number of rejected orders (tickets), number of work orders created (tickets), number of transferred sessions (tickets), average length of first response, average length of response timeout sessions, average length of processing (hours), number of sessions processed per person (tickets/day)

Chat History: Customer chat history (content in written form), customer information collection: Email address, customized information

We use this information to provide you with customer support.

Customer service (user behaviour): Home page visit PV (times), Home page visit UV (times), Search PV (times), Search UV (times), Search into AI (times), Search into FAQ (times), FAQ PV (times), FAQUV (times), FAQ participation (times), FAQ likes (times), FAQ stepping (times), Home page customer service clicks (times), human sessions (times), bot sessions (times)

We use this information to understand users’ actions within the FAQ page (such as how often users visit the FAQ page).

User acquisition data via third-party SDKs (Appsflyer):

Technical Information: Browser type, device type and model, CPU, system language, memory, OS version, Wi-Fi status, time stamp and zone, device motion parameters and carrier

Technical Identifiers: User agent, IDFA (identifier for advertisers), Google Advertiser ID and your Open ID

Engagement Information: Clicks on ads, ad impressions viewed, audiences or segments to which an ad campaign is attributed, the type of ads and the webpage or application from which such ads were displayed, the webpages website visited, the URL from the referring website, downloads and installations of applications and other interactions

For Appsflyer, a report Instance ID is generated by Firebase and Open ID to Adjust and Appsflyer

We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements.

Data analytics and profiling (Facebook):

Contact Information: names, email addresses, and phone numbers, used for matching purposes only

Event Data: information, such as site visits, app installations, products purchase, information collected and transferred when people access a website or app with Facebook Login or Social Plugins (e.g. the Like button), information created when an individual interacts with our platform via Facebook Login, Social Plugins

Hashed Data: including personal data such as email addresses and phone numbers

We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements.

 

Customer service (device information): application identifier, application version, application name, OS version, platform, country code, language, SDK version, carrier, network type, device model, battery level, battery status, total space phone, free space phone, capacity, custom parameters

We use this information to provide you with customer support.

XWID: Your XWID, which is generated by us

We use this information for guest login, debugging, and counting the number of devices.

Data analytics and profiling (Firebase):

Default Firebase implementation collects: User device dimensions and in-app events such as number of users and sessions, session duration, operating systems, device models, geography, first launches, app opens, app updates, in-app purchases

Firebase collects the following device dimensions: Age, app store, app version, country, device brand, device category, device model, first open time, gender, interests, language, new/established, OS version Analytics also generates and assigns an app-instance ID to each instance of an app

Firebase automatically collects the following in-app events: including advertising analytics such as ad clicks, ad exposure, ad impression, ad query, ad exposure, application analytics such as app usage, app clearance, app crashes, app removal, app payment analytics, app update and use analytics, website usage analytics, such as web clicks, browser downloads, notification, video progress, search analytics

Google Advertiser ID and IDFA

Firebase Instance ID and Open ID

We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements.

We use the Firebase Instance ID to increase in-game purchase rates of new users through Google platforms in our games.

Data monitoring: error code, error message, SDK name, SDK version, request url, response body, seq_id, stage, log data

We use this information to ensure the security of the services of the CBT.

Data analytics (user acquisition): Steam ID, Epic's Open ID, PSN ID, time zone, resolution, IP address, language

We use this information to analyze the user acquisition process, to better understand where all users who downloaded the game originated from (for example, Steam or Epic).

Security: game account, system version, network type, brand, CPU architecture, ROM unique identifier, device screen resolution, system boot time, country code and language, remaining memory, remaining built-in And external SD card space, Whether Root, whether it is running in the simulator, installed APK information, running process information, file name list under SD card application cache directory, application package name, process name, application version, startup time, host file, in-game screen, whether it has been jail broken, whether external file has detection, application package name, application version, startup time, in-game screen, process name

We use this information to ensure the security of the services of the CBT.

Security (BUGLY):

Device information: device name, device model, phone memory, CPU usage rate, CPU model, device system version, device brand, device manufacturer, ROM, RAM, device language, CPU architecture, whether root, remaining external SD card space, remaining memory, whether it is running in the simulator, running process information, APN, system time, battery status

Other: Process name, Network Type, Application version, Application package name, SDK version, SDK information / user information version number / application information name and version number, buried data reporting

We use this information to ensure the security of the services of the CBT.

Account deletion information: Email address, region 

We use this information to allow you to delete your account.

4. How We Store and Share Your Personal Information

Our corporate group operates around the world. Pursuant to our contract with you to allow you to register your interest to participate in the CBT for Avatar or receive the latest news about Avatar (as applicable) through the Recruitment Website and to allow you to sign up for the CBT for Avatar, your personal information will be processed on servers that may not be located where you live. No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this Privacy Policy. Our servers for the CBT are located in Singapore and the United States.

In addition, your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Singapore and the PRC.

By clicking “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to Singapore, Germany, the United States and the PRC.

Only where necessary will we share your personal information with third parties. Situations where this occur are:

· Third parties that provide services in support of the Recruitment Website and CBT, including to send you a link to allow you to sign up to the Closed Beta Test for Avatar, to operate the Closed Beta Test for Avatar, to process gameplay statistics and data for analytics purposes to understand the use of the Recruitment Website and CBT and improve gameplay. All companies providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing us with their services.

· Companies within our corporate group who process your personal information in order to operate the CBT and conduct surveys for us. All related group companies may only use your personal information in accordance with this Privacy Policy.

· Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:

o enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;

o detect, prevent or otherwise address security, fraud or technical issues; or

o protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

· A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

5. The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the CBT or otherwise via the Internet; any transmission is at your own risk.

6. Data Retention

We do not keep your data for longer than is necessary unless we are required to do so under law. For further details on how long we keep your data, please refer to the time periods set out below.

Personal Information

Retention Policy

Recruitment Website

Website (for CBT registration) (if you are located in Canada)

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Website (to receive updates about Avatar) (if you are located outside Canada)

Stored until Avatar is launched in your region or one year following shut-down of the CBT (whichever is earlier).

Analytics

14 months before automatic deletion.

CBT

Guest log in information

 Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Email delivery service

One year following shut-down of the CBT.

Account registration

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Account registration information (social media accounts)

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Survey information

One year following shut-down of the CBT.

CBT announcements and notifications

30 days.

Friends lists

· Facebook friends

· Custom account friends

· Facebook friends: your Open ID will be stored for the lifetime of the CBT (i.e. until account deletion in accordance with user's request, within 30 days). Other information is auto erased after 30 days (where there is no login).

· Custom account friends: Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Game server navigation

30 days.

Compliance services

One year following shut-down of the CBT.

IP address is not stored by the CBT.

Gameplay reports, performance, statistics and analysis

7 days.

Customer Service:

· Chat data

· User behaviour

· Device information 

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

XWID

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Text Chat Data (public lobby chat)

Text chat: Not stored.

Log: Automatically deleted after 30 days, or within 30 days of a user’s deletion request.

Text Chat Data (private message chat)

Text chat: Stored for up to 14 days until the receiver reads the message.

Log: Automatically deleted after 30 days, or within 30 days of a user’s deletion request.

Voice Chat Data (offline voice data only)

Voice chat messages: Not stored.

Other voice chat data: Automatically deleted after 90 days or within 30 days of a user’s deletion request (whichever is earlier).

Game behaviour

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Device information

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

User acquisition data via third-party SDKs (Appsflyer)

Appsflyer: Stored for 180 days (i.e. until account deletion in accordance with your request, in which case this is deleted within 30 days).

Appsflyer Reports: stored for 30 days following shut-down of the CBT.

Data analytics and profiling (Firebase)

 

Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Data analytics and profiling (Facebook)

 

Facebook: Stored for the lifetime of the CBT (i.e. until account deletion in accordance with your request) and then deleted within 30 days.

Data monitoring

One year following shut-down of the CBT.

Security

 

Stored for 90 days (i.e. until account deletion in accordance with your request, in which case this is deleted within 30 days).

Security (BUGLY)

 

3 months.

If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information. 

7. Your Rights

Subject to applicable laws and regulations, you may have the right to request to review, receive a copy of and make any corrections to your personal information which we hold, or to request that we cease to collect, process and use or delete any of your personal information that is stored by us and to be provided with information regarding our policies and procedures in relation to processing that information. We aim to respond to all requests made to the support team under this section. To exercise any of these rights, please contact us using the contact details below.

Please note that we may refuse to comply with a data access request in certain circumstances where an exception exists under local law. When handling a data access or correction request, we will check the identity of the requester to ensure that he/she is the person legally entitled to make the data access or correction request.

You have certain rights in relation to the personal information we hold about you, depending on where you are located. Some of these only apply in certain circumstances (as set out in more detail below). We will respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances).

Where we act as a data controller for your personal information, to exercise any of your rights, please contact us at dpo@avatarreckoning.com.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at dpo@avatarreckoning.com.

If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us at dpo@avatarreckoning.com. Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers. 

 

Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this Privacy Policy.

Correction

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Avatar account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at dpo@avatarreckoning.com

Erasure

You can delete your account, or remove certain personal information, by logging into your Avatar account. If there is any other personal information you believe we process that you would like us to erase, please contact us at dpo@avatarreckoning.com.

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Avatar and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Advertising

You may choose to stop receiving personalised advertising or marketing promotions from us when using Avatar by contacting us at dpo@avatarreckoning.com.

8. Contact & Complaints 

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to dpo@avatarreckoning.com.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at dpo@avatarreckoning.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.

9. Changes

If we make any material changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes.